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We do; however, customer agents are not magicians, executives or managers.
Some access may be limited to them, which means that they may have to forward your concern to another department that will have access to what you want.
Customer service is often most available through phone, chat, email or at a service desk in a branch or a shop.
Verizon customer service has a toll free number and a chat option for support in their website.
Businesses need to make money in order to survive and in order for them to keep providing the products and services they offer.Also get a pen and paper ready beside you so you could write down any reference numbers, addresses or contact person details in case it will be given to you.Customer service representatives often need to ask customers to write down something especially if your concern needs a follow up.Get your account details ready and other important information that you might need like an ID number, account number, mailing address if you have not memorized it or statement of accounts if you’re calling to clarify your balance or due date.You will definitely need some information ready for verification especially if you are calling in behalf of someone else like your spouse.
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Although we should expect a resolution, always consider what the complexities are about your problem and set the right expectations.